Busy Presentation

CUSTOMER JOURNEY

From enquiry to delivery, I aim to make your experience as stress free as possible. I am with you every step of the way to creating the cake you have always dreamed of.

I have created this simple Customer Journey to give you an insight into the cake ordering process.

I believe that a great customer experience is personalised, timely, memorable, and consistent. Consistency is an important quality that describes your every experience with London Piece of Cake.

Pre Ordering

Event date

approaching

Visit my website and have a look around

Get in contact with me

Order Cake

Discuss

requirements

& price

Pay deposit or

payment

in full & book date

2 days prior to

event, receive sneak

peak picture

Receive Cake

Collect or

receive cake on delivery

See the complete

cake for the first time

Take cake to event venue & set up on cake table

After Cake

Enjoy your

bespoke cake

baked to order

Recommend

to family &

friends

Leave

customer feedback